Privacy Policy

Marquee Stays, LLC ("Marquee Stays," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use the Marquee Stays website, applications, and services (collectively, the "Platform").

By accessing or using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Platform.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on the Platform at least 30 days before the changes take effect. Your continued use of the Platform after the effective date constitutes your acceptance of the updated Privacy Policy.

1. Information We Collect

We collect information in several ways depending on how you interact with the Platform.

1.1 Information You Provide

When you create an account, submit a booking inquiry, list a property, or otherwise interact with the Platform, you may provide us with:

• Account information: name, email address, phone number, mailing address, and password
• Profile information: profile photo, bio, company or organization name, and role (homeowner, renter, or admin)
• Payment information: credit or debit card details, billing address, and bank account information for payouts (processed through our third-party payment processors)
• Listing information: property address, descriptions, photographs, amenities, pricing, availability, and house rules
• Booking information: dates of stay, number of guests, special requests, and event affiliation
• Identity verification: government-issued identification, proof of property ownership, and business documentation
• Communications: messages sent through the Platform, emails, customer support inquiries, and feedback

1.2 Information Collected Automatically

When you access or use the Platform, we automatically collect certain information, including:

• Device information: device type, operating system, browser type and version, unique device identifiers, and screen resolution
• Usage information: pages viewed, links clicked, search queries, listing interactions, time spent on pages, and referring URLs
• Location information: approximate location based on your IP address and, if you grant permission, precise location from your device
• Log data: IP address, access times, error logs, and server logs

1.3 Information from Third Parties

We may receive information about you from third parties, including identity verification services, background check providers (with your consent), payment processors, analytics providers, and social media platforms if you choose to link your accounts.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing & Improving the Platform

• Creating and managing your account
• Processing booking inquiries and facilitating reservations between Hosts and Guests
• Processing payments, refunds, and payouts
• Displaying listings and enabling search functionality
• Providing customer support and responding to inquiries
• Improving the Platform's features, functionality, and user experience
• Conducting analytics and research to understand how the Platform is used

2.2 Safety & Security

• Verifying user identities and preventing fraud
• Detecting and preventing unauthorized access, misuse, or abuse of the Platform
• Enforcing our Terms of Service
• Conducting background checks where authorized and with your consent

2.3 Communications & Marketing

• Sending transactional emails related to your account, bookings, and inquiries
• Sending promotional communications about new listings, upcoming events, and Platform features (you may opt out at any time)
• Personalizing content and recommendations based on your preferences and activity

3. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

3.1 Between Hosts & Guests

When a booking is confirmed, we share necessary information between the Host and Guest to facilitate the stay. This may include names, contact information, check-in details, and booking-specific communications. Hosts and Guests agree to use shared information solely for purposes related to the booking.

3.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (for transactions and payouts)
• Cloud hosting and data storage providers
• Email and communication services
• Analytics and performance monitoring tools
• Identity verification and background check services
• Customer support tools

These service providers are contractually obligated to use your information only as necessary to provide services to us and to protect your information in accordance with applicable law.

3.3 Legal & Compliance

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or government requests
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Marquee Stays, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues

3.4 Business Transfers

If Marquee Stays is involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity and to improve your experience on the Platform. The types of cookies we use include:

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Most browsers allow you to block or delete cookies, and you can typically find these controls in your browser's "Settings" or "Preferences" menu.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.

When your information is no longer needed for these purposes, we will securely delete or anonymize it. Specific retention periods include:

• Account data: retained for the life of your account and up to 3 years after account closure
• Booking records: retained for 7 years after the stay to comply with tax and legal requirements
• Payment records: retained for 7 years to comply with financial regulations
• Communications: retained for 3 years after the last interaction
• Analytics data: retained in anonymized form indefinitely for business insights

6. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Restricted employee access to personal information on a need-to-know basis
• Secure third-party payment processing (we do not store full credit card numbers on our servers)

While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information. We honor these rights for all users to the greatest extent feasible, regardless of location.

7.1 General Rights

All users of the Platform have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete personal information
• Deletion: Request that we delete your personal information, subject to certain legal exceptions
• Opt out of marketing: Unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly
• Data portability: Request a copy of your data in a commonly used, machine-readable format

To exercise any of these rights, please contact us at admin@marqueestays.com. We will respond to your request within 45 days. We may need to verify your identity before processing your request.

7.2 Colorado Privacy Act Rights

As a Colorado-based company, we are committed to compliance with the Colorado Privacy Act (CPA). Colorado residents have additional rights, including:

• The right to opt out of the processing of personal data for targeted advertising
• The right to opt out of the sale of personal data (note: we do not sell personal data)
• The right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects

If we deny your request, you have the right to appeal our decision. To submit an appeal, email us at admin@marqueestays.com with the subject line "Privacy Rights Appeal." We will review and respond to your appeal within 45 days.

7.3 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what categories and specific pieces of personal information we have collected about you
• The right to know the categories of sources from which your personal information is collected
• The right to know the business or commercial purpose for collecting your personal information
• The right to know the categories of third parties with whom we share your personal information
• The right to request deletion of your personal information
• The right to opt out of the sale or sharing of your personal information (note: we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

California residents may submit requests by emailing admin@marqueestays.com. We will verify your identity and respond within 45 days, with a possible extension of an additional 45 days if necessary.

8. International Data Transfers

Marquee Stays is based in the United States, and your information is processed and stored on servers located in the United States. If you are accessing the Platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those of your country of residence.

By using the Platform, you consent to the transfer of your information to the United States. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, regardless of where it is processed.

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child under 13, please contact us at admin@marqueestays.com.

10. Third-Party Links & Services

The Platform may contain links to third-party websites, services, or applications that are not operated by Marquee Stays. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through or in connection with the Platform. This Privacy Policy applies only to information collected by Marquee Stays through the Platform.

11. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. At this time, the Platform does not respond to DNT signals. However, you can manage your tracking preferences through your browser's cookie settings and through the opt-out mechanisms described in this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, the Platform, or applicable law. When we make material changes, we will provide notice by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an email notification at least 30 days before the changes take effect. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For privacy-specific inquiries, including requests to exercise your data rights, please include "Privacy Request" in the subject line of your email so we can route your inquiry appropriately.