Terms of Service

Please read these Terms of Service ("Terms") carefully before using the Marquee Stays platform. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you may not access or use the Platform.

These Terms constitute a binding legal agreement between you and Marquee Stays LLC ("Company," "we," "us," or "our"). Your continued use of the Platform following any posted modifications constitutes your acceptance of those modifications.

1. About Marquee Stays

Marquee Stays LLC ("Company," "we," "us") operates an online marketplace and technology platform ("Platform") that connects individuals seeking short-term lodging and event-related stays with independent property owners and authorized operators ("Hosts"). The Company does not own, control, offer, manage, or operate any property or listing displayed on the Platform.

The Platform serves as a technology intermediary that facilitates connections and transactions between Hosts and guests ("Guests"). Marquee Stays is not a real estate broker, travel agent, or property management company. We are not a party to any rental agreement between a Host and a Guest and are not responsible for the actions or omissions of any Host or Guest.

Hosts are independent third parties solely responsible for their properties, listing accuracy, pricing, compliance with applicable laws, and the conduct of their guests. Marquee Stays may provide pricing guidance to Hosts based on market data, but all final pricing decisions rest exclusively with the Host.

2. Eligibility and Account Registration

To use the Platform, you must: be at least 18 years of age; provide accurate and complete registration information; maintain the security of your account credentials; and not use the Platform if previously suspended or removed by the Company.

You are responsible for all activity that occurs under your account. You agree to keep your account information current and to notify us promptly at support@marqueestays.com of any unauthorized use of your account or any other security concern.

The Company reserves the right to refuse registration or cancel accounts at its sole discretion. You may not transfer your account or account credentials to another party.

3. How Bookings Work

When you submit a booking request through the Platform and complete checkout, you are making an offer to reserve the listed property for the dates shown at checkout. A binding reservation is formed when payment is authorized and confirmed by the Platform.

By submitting a booking request, you confirm that you have read and agreed to the listing details, including pricing, house rules, occupancy limits, check-in and check-out requirements, and any event-period terms.

As a Guest, you agree to treat the property with care and respect, comply with all house rules established by the Host, not exceed the maximum number of permitted occupants, comply with all applicable laws during your stay, and leave the property in a reasonable condition upon checkout. You are fully responsible for the conduct, actions, and omissions of any person you allow onto the property.

4. Payments

4.1 Booking Charges and Authorization

All fees, taxes, and other amounts associated with a booking are displayed to you at checkout prior to confirmation. By completing checkout, you authorize the Company to charge the full booking amount to your payment method.

4.2 Platform Service Fee

The "Platform Service Fee" is a fee charged by the Company for access to and use of the Platform and related services. The Platform Service Fee is displayed at checkout before you confirm a booking and is non-refundable except in the case of a host cancellation as described in Section 5.2.

4.3 Cleaning Fee

A cleaning fee is charged as part of each booking and is displayed to you at checkout prior to confirmation. The cleaning fee is retained by the Company and is not a direct payment to the Host.

4.4 Taxes

Where required by applicable law, the Company may collect and remit applicable taxes on your behalf, including state, local, and short-term accommodation taxes. In jurisdictions where we do not collect taxes, Hosts are solely responsible for calculating, collecting, and remitting all applicable taxes.

4.5 Payment Processing and Third-Party Providers

All payments are processed through third-party payment processors, including Stripe, which act as independent service providers. Your use of those payment services is subject to their applicable terms and privacy policies. The Company is not responsible for errors or failures attributable to third-party payment processors.

4.6 Payment Administration; Control of Funds

The Company has exclusive contractual and operational authority to administer all payment flows processed through third-party payment processors in connection with any booking. All payment obligations must be fulfilled through the Platform; off-platform payment arrangements are prohibited.

5. Cancellation and Refund Policy

5.1 Guest Cancellations

If you cancel a confirmed booking within forty-eight (48) hours of booking, you will receive an eighty percent (80%) refund of the total booking amount, excluding the Platform Service Fee. The Platform Service Fee is non-refundable in all circumstances except as described in Section 5.2.

Cancellations made after the 48-hour window may forfeit all amounts paid. Specific cancellation terms for each listing, including any event-period restrictions, are disclosed on the listing and at checkout.

5.2 Host Cancellations

In the event a Host cancels a confirmed booking, you will receive a full refund of all amounts paid, including the nightly rate, cleaning fee, Platform Service Fee, and applicable taxes. The Company will make reasonable efforts to assist affected Guests in finding alternative accommodations where possible.

5.3 Extenuating Circumstances

In limited cases involving documented emergencies, force majeure events, government restrictions, natural disasters, or other events beyond reasonable control, the Platform may determine whether an extenuating circumstance applies and, in its sole discretion, issue a full or partial refund that overrides the standard cancellation policy. The Company's determination is final.

5.4 Dispute-Related Payment Adjustments; Holds and Withholding

The Company may place a temporary hold on, delay, or adjust the timing of any payments associated with a booking in connection with an active dispute, investigation, or suspected violation of these Terms.

5.5 No Guarantee of Availability or Event Outcomes

The Company does not guarantee uninterrupted access to parking, specific views, quiet conditions, or uninterrupted enjoyment of surrounding areas. The Company is not responsible for and will not issue refunds due to the cancellation, postponement, or modification of any external event, including the Sundance Film Festival or any other event for which a booking was made. Guests assume all risk related to external circumstances beyond the Company's control.

6. Reviews

6.1 Guest Reviews

After each stay, you may have the opportunity to leave a review of the property, the Host, and your experience on the Platform. Reviews must be honest, accurate, and relevant to the booking experience.

6.2 Host Reviews

Hosts may also leave reviews of Guests based on their experience, including compliance with house rules, communication, cleanliness, and conduct during the stay. Guest reviews may be visible to future Hosts considering a booking.

6.3 Review Moderation and Removal

The Company may remove, hide, or restrict access to any review that it determines, in its sole discretion, violates these Terms, applicable law, or Platform policies. The Company does not editorially alter the substance of reviews it permits to remain on the Platform.

6.4 No Retaliation; Good Faith Requirement

You agree not to use the review system to threaten, coerce, retaliate against, or improperly influence Hosts, future guests, or the Platform. Offering incentives for positive reviews or posting fraudulent reviews is strictly prohibited and may result in account termination.

6.5 Platform Discretion

The Company may take any action it deems reasonably necessary to protect the integrity of the review system and the Platform, including suspending review privileges for users who violate these guidelines.

7. Prohibited Uses

7.1 Prohibited Uses of Platform and Booked Properties

You may not use the Platform or any property booked through the Platform for any purpose that is unlawful, unsafe, violates these Terms, or is inconsistent with the permitted residential lodging use. Without limiting the foregoing, prohibited conduct includes:

• Subleasing or re-renting a booked property to any third party
• Hosting events, parties, or gatherings beyond the permitted occupancy without explicit written Host authorization
• Exceeding the maximum occupancy limits specified in the listing
• Tampering with or disabling any safety equipment, including smoke detectors, carbon monoxide detectors, or fire suppression systems
• Engaging in any illegal activity on the property
• Circumventing the Platform to arrange bookings or payments outside of Marquee Stays
• Providing false, misleading, or inaccurate information in your account or in any communication through the Platform
• Using automated means to access, scrape, or collect data from the Platform without written consent
• Harassing, threatening, or discriminating against any Host, Guest, or Platform user

7.2 Responsibility for Guests and Invitees

You are fully responsible for the conduct, actions, and omissions of any person you allow onto the property during your stay. Any violation of these Terms or applicable law by a person you allow onto the property will be treated as a violation by you.

7.3 Enforcement and Penalties

Violation of this Section 7 may result in immediate action by the Company or the Host, including termination of your booking without refund where permitted by applicable law, account suspension or termination, and liability for any damages caused.

7.4 Platform Discretion

The Company may take any action it reasonably believes is necessary to protect Guests, Hosts, the Platform, or the integrity of the booking system, including removing listings, canceling bookings, and reporting conduct to law enforcement.

8. Intellectual Property

8.1 Platform Ownership

All content, features, functionality, and design elements of the Platform are owned by or licensed to the Company and are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any Platform content without prior written consent.

8.2 Limited License to Use the Platform

The Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for the purpose of searching for, booking, and managing accommodations in accordance with these Terms.

8.3 Listing Content and Use of Information

All property listings, descriptions, images, pricing, and availability data are provided by Hosts and/or the Company for informational and booking purposes only. Hosts represent and warrant that they have all necessary rights to any content they submit.

8.4 User Content; Feedback

You retain ownership of content you submit to the Platform ("User Content"), but by submitting it you grant the Company a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, display, and distribute such User Content in connection with operating and promoting the Platform.

9. Privacy

Your use of the Platform is also governed by the Company's Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes how the Company collects, uses, and shares information about you when you use the Platform. By using the Platform, you agree to the collection and use of your information as described in the Privacy Policy.

10. Termination of Account

10.1 Termination by You

You may terminate your account at any time by contacting the Company at support@marqueestays.com. Termination does not relieve you of any obligations arising from bookings made before termination.

10.2 Suspension or Termination by the Company

The Company may, in its sole discretion, suspend or terminate your account, restrict your access to the Platform, or cancel or modify bookings at any time, with or without notice, for any reason including violation of these Terms, fraudulent or illegal activity, or conduct harmful to the Platform or its community. You may request a review by contacting us at support@marqueestays.com.

10.3 Effect of Termination on Bookings

Termination or suspension of your account does not automatically cancel confirmed bookings. The Company will determine the appropriate treatment of any confirmed bookings associated with a terminated or suspended account, taking into account the circumstances and the interests of affected Hosts and Guests.

10.4 Data Retention

Following termination, the Company may retain certain information associated with your account and bookings as required by law, for legitimate business purposes, or as described in the Privacy Policy.

11. Disclaimer of Warranties

The Platform and all properties, listings, and related services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

The Company does not warrant that the Platform will be uninterrupted, error-free, or secure. We do not warrant the accuracy, completeness, or reliability of any content on the Platform, including listing descriptions, photographs, reviews, or user profiles.

The Company does not endorse or guarantee any property listed on the Platform and is not responsible for the condition, safety, legality, or suitability of any listed property.

12. Limitation of Liability

To the maximum extent permitted by applicable law, the Company, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of the Platform, regardless of the theory of liability.

In no event shall the Company's total aggregate liability for any claim arising out of or related to a specific booking exceed the total Platform Service Fees actually retained by the Company in connection with that booking.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; (d) any content you submit to the Platform; or (e) any property damage, personal injury, or other harm arising from a booking facilitated through the Platform, including harm caused by any person you permitted onto the property.

14. Dispute Resolution; Arbitration

Any dispute arising out of or relating to these Terms shall first be submitted to the Company for informal good-faith resolution by written notice to support@marqueestays.com. The parties shall have thirty (30) days from the date of the written notice to attempt informal resolution.

If the dispute cannot be resolved informally, you and the Company agree that it shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall take place in Boulder County, Colorado, unless the parties agree otherwise.

Class Action Waiver: You and the Company agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive your right to participate in a class action lawsuit or class-wide arbitration.

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within that court's jurisdiction.

15. Miscellaneous

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of laws principles. Any legal proceedings not subject to arbitration shall be brought in the state or federal courts located in Boulder County, Colorado.

15.2 Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the Company's prior written consent. The Company may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

15.3 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Platform and supersede all prior agreements, understandings, and communications.

15.4 Modifications to These Terms

The Company reserves the right to modify these Terms from time to time in its sole discretion. If we make material changes, we will notify you by email or by posting a notice on the Platform. Your continued use of the Platform after the effective date of any modification constitutes your acceptance of the updated Terms.

15.5 Guest Insurance and Personal Property

The Company strongly recommends that you obtain travel insurance and maintain appropriate insurance coverage for your personal belongings during your stay. The Company is not responsible for lost, stolen, or damaged personal property.

15.6 Notices

All notices required or permitted under these Terms shall be in writing and may be delivered by email, through the Platform, or by mail. Notices to the Company should be sent to support@marqueestays.com.

15.7 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

15.8 No Waiver

The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.9 Electronic Acceptance

Electronic acceptance of these Terms, including by clicking a confirmation button or completing checkout, shall constitute a valid and binding electronic signature with the same force and effect as an original handwritten signature, to the fullest extent permitted by applicable law.

Contact Us

If you have any questions about these Terms, please contact us: